I followed the link and logged on using my Gateway username and password. I had to create this when claiming my State Pension. The credentials got me in and advised that they had sent me a use once security code via my chosen method, (my mobile). Text arrived more or less instantaneously so I inputted the number which was only valid for 15 minutes. This took me straight to the refund page which had the same information as my letter but it also had a note on the bottom to say that it was not possible to process online refunds at the moment! Whether this is Covid related it did not say just that I would be informed when I could try the claim again. Not an onerous process by any means just a total waste of time. Fortunately it's not a huge amount of brass but it's better in my hands than theirs.
![Furious :furious3:](./images/smilies/furious3.gif)
![Brick Wall :brickwall:](./images/smilies/board/dash1.gif)